Incident and insurance coordination
When something happens, someone is on the island.
A fault becomes a problem when nobody can go and look at it. MELE assesses what has happened, arranges the repair and keeps you informed throughout.
What it covers
From the first call to checking the repair.
- Initial assessment.
- Contacting the right trade.
- The repair coordinated.
- Communication with the owner.
- Photographic record.
- Dealing with the insurer.
- Claims followed through.
- The repair checked afterwards.
How we work
A claim stands on what was recorded.
Every incident is recorded with photographs, the date and the state of things. That record is what later allows the case to go to the insurer with something concrete, and the claim to be followed through. Decisions about the policy remain yours; what MELE adds is the documentation and the coordination.