Frequently asked questions
The questions we are asked most.
If there is anything specific to your own property, we are happy to go through it with you.
What does MELE do?
We look after properties, coordinate maintenance and contractors, deal with incidents and prepare the house for owners who spend part of the year away.
Is MELE an estate agency?
No. MELE works in Home & Property Management and in the day-to-day care of private properties.
How often is the property checked?
That depends on the house, how long it stands empty and the level of service agreed.
What happens if you find a problem?
We document it, let you know and coordinate the next steps, as far as you have authorised us to.
Will I receive photographs and reports?
Yes. Documented checks are central to the service, and the level of detail follows the level of attention agreed.
Can you work with the contractors I already use?
Yes. We can coordinate them and follow up on their work where that makes sense.
Can you get the house ready before I arrive?
Yes. We can arrange cleaning, bedrooms, shopping, heating and anything else you need in place before you land.
Do you deal with the insurance company?
We record the incident, pass it to the insurer, coordinate the repair and follow the claim through until we have seen the work done.
How is the price worked out?
Every proposal reflects the location, the size, the complexity and how much attention the property needs.